International Shipping Policy

By placing an order with Consumer's Choice Medical Supply, you confirm and agree to the following:

I am the importer of record for this order and am responsible for ensuring the product I purchase is lawful to import into my country.
I understand that Consumer's Choice Medical Supply is a Canadian company operating under Health Canada regulations and is not notified of or qualified to interpret regulations in other countries.
I accept that labeling and packaging comply with Canadian standards, but may not meet other country-specific requirements.

International shipments may be subject to customs inspection, delays, import duties, or refusal by border agencies. Customs in most countries clear within a few days but can occasionally delay your order up to 60 days. This does not qualify your order for cancellation or refunds during this waiting period.
All customs duties, taxes, tariffs, or other fees assessed are the responsibility of the customer.
If a shipment is returned to us by customs, we will refund the product value only. Shipping fees and any customs holding fees billed to us are non-refundable.

All orders are charged in Canadian dollars (CAD). Your credit card provider will convert the total to your local currency at the applicable exchange rate at the time of purchase.
All refunds are issued in Canadian dollars (CAD). Please note that exchange rates may differ between the time of purchase and the time of refund, and we are not responsible for any resulting differences in the converted amount.

While our items have valid medical device licensing for Canada, they may not have equivalent licensing in other countries.
We recommend purchasing from a supplier within your own country to avoid customs delays or refusal.

Customers are responsible for monitoring their shipment using the tracking link provided at the time of dispatch. If a parcel is redirected to a post office or pickup location, it must be collected within the courier’s stated holding period (typically 5–15 days). Couriers may not always provide reliable delivery notices.
Parcels that remain unclaimed will be returned to us. In these cases, original shipping fees and any return charges billed by the courier are non-refundable. Refunds are issued for the product value only once the parcel is received back at our facility.

We reserve the right to cancel orders for products at high risk of damage or non-delivery, including but not limited to liquids such as saline.
Individual bags of saline are difficult to ship affordably and safely; case quantities are more likely to arrive intact.