Shipping Policy

Order Processing & Shipping Timeline

Handling Time:

Orders received Monday–Friday before 2 PM MDT are usually shipped the same day.
Orders received after 2 PM or on weekends will be prepared the next business day.
Please allow 0–3 business days for your order to ship.
For urgent orders, see our How Fast Will My Order Ship? page.

Transit Time:

The shipping method you select at checkout refers to transit time—how long it takes after the order leaves our warehouse.
Example: An order placed on Friday afternoon with "Next Day" service will ship Monday and arrive Tuesday (if shipped Monday).

Cut-off Time:

Place your order before 2 PM MDT for same-day shipping.

Tracking & Pickup Responsibility

Customers are responsible for monitoring their shipment using the tracking link provided at the time of dispatch. If a parcel is redirected to a post office or pickup location, it must be collected within the courier’s stated holding period (typically 5–15 days). Couriers may not always provide reliable delivery notices.

Parcels that remain unclaimed will be returned to us. In these cases, original shipping fees and any return charges billed by the courier are non-refundable. Refunds are issued for the product value only once the parcel is received back at our facility.

Receiving Your Order

Inspect your order immediately upon delivery.
Report any errors or damages within 48 hours by emailing info@birthsuppliescanada.ca with photos.
Photos are required to process claims.

Shipping Rates & Minimum Order

Free shipping is discontinued (Summer 2024). Instead, we offer reduced shipping rates across Canada and local pickup in Calgary.
Minimum order subtotal: $15.
- We sell many low-cost items but have fixed costs (staff, shipping supplies, merchant fees, Health Canada licensing, etc.).
- Shipping fees are nearly identical to courier rates and not a profit source.

Expiry Dates

We consider 30+ days remaining to be fair expiry.
If you require longer expiry, request this in your order notes. We’ll advise if it’s not possible.
Expiry dates showing only month/year expire at the end of that month.

Partial Orders

We normally do not ship partial orders.
If requested, extra shipping fees apply.
Refunds for returned items will have our original shipping cost deducted.

Shipping Method & Courier Changes

While we try to honor your courier choice, we may change the method to avoid delays (e.g., strikes, missed pickups, service disruptions).
This may apply to international orders, urgent deliveries, large/oversized shipments, or multi-box orders.

Order Cancellations Due to Shipping Costs

Orders where shipping fees exceed the order value may be cancelled and refunded.
If an order is returned (e.g., incomplete address, unclaimed, refused), we refund the product value only, not shipping fees, plus any return charges billed by the courier.

Shipping Timeframes (Canada Post Expedited – Average)

(From Calgary, AB – estimates only)

BC: 2–3 days
AB: 1–2 days
SK: 2–4 days
ON: 4–5 days
QC: 4–6 days
Major cities typically receive shipments faster.

Address Errors & Unclaimed Parcels

Ensure your shipping address is correct before ordering.
We cannot change addresses after purchase due to fraud prevention.
Returned orders are refunded for product only; shipping fees and return charges are not refunded.
To reorder, place a new order with the correct address.

Courier Issues

Once shipped, the courier is responsible for delivery.
Any issues must be reported promptly so we can file a claim within courier deadlines.
Refunds are processed once the courier returns the product or compensates us.

Special Requests & Urgent Orders

If time-sensitive, email us before ordering with your order number in the subject line.

Currency

All orders are processed in Canadian dollars (CAD).
Your bank will convert to your local currency at the current exchange rate.

Customs, Duties, and Taxes

All fees imposed during or after shipping (duties, taxes, tariffs, etc.) are the customer’s responsibility.
We are not responsible for customs delays or refusals.

International Shipping Policy

By placing an order with

Order Processing & Shipping Timeline

Handling Time:

Orders received Monday–Friday before 2 PM MDT are usually shipped the same day.
Orders received after 2 PM or on weekends will be prepared the next business day.
Please allow 0–3 business days for your order to ship.
For urgent orders, see our How Fast Will My Order Ship? page.

Transit Time:

The shipping method you select at checkout refers to transit time—how long it takes after the order leaves our warehouse.
Example: An order placed on Friday afternoon with "Next Day" service will ship Monday and arrive Tuesday (if shipped Monday).

Cut-off Time:

Place your order before 2 PM MDT for same-day shipping.

Receiving Your Order

Inspect your order immediately upon delivery.
Report any errors or damages within 48 hours by emailing info@birthsuppliescanada.ca with photos.
Photos are required to process claims.

Shipping Rates & Minimum Order

Free shipping is discontinued (Summer 2024). Instead, we offer reduced shipping rates across Canada and local pickup in Calgary.
Minimum order subtotal: $15.
- We sell many low-cost items but have fixed costs (staff, shipping supplies, merchant fees, Health Canada licensing, etc.).
- Shipping fees are nearly identical to courier rates and not a profit source.

Expiry Dates

We consider 30+ days remaining to be fair expiry.
If you require longer expiry, request this in your order notes. We’ll advise if it’s not possible.
Expiry dates showing only month/year expire at the end of that month.

Partial Orders

We normally do not ship partial orders.
If requested, extra shipping fees apply.
Refunds for returned items will have our original shipping cost deducted.

Shipping Method & Courier Changes

While we try to honor your courier choice, we may change the method to avoid delays (e.g., strikes, missed pickups, service disruptions).
This may apply to international orders, urgent deliveries, large/oversized shipments, or multi-box orders.

Order Cancellations Due to Shipping Costs

Orders where shipping fees exceed the order value may be cancelled and refunded.
If an order is returned (e.g., incomplete address, unclaimed, refused), we refund the product value only, not shipping fees, plus any return charges billed by the courier.

Shipping Timeframes (Canada Post Expedited – Average)

(From Calgary, AB – estimates only)

BC: 2–3 days
AB: 1–2 days
SK: 2–4 days
ON: 4–5 days
QC: 4–6 days
Major cities typically receive shipments faster.

Address Errors & Unclaimed Parcels

Ensure your shipping address is correct before ordering.
We cannot change addresses after purchase due to fraud prevention.
Returned orders are refunded for product only; shipping fees and return charges are not refunded.
To reorder, place a new order with the correct address.

Courier Issues

Once shipped, the courier is responsible for delivery.
Any issues must be reported promptly so we can file a claim within courier deadlines.
Refunds are processed once the courier returns the product or compensates us.

Special Requests & Urgent Orders

If time-sensitive, email us before ordering with your order number in the subject line.

Currency

All orders are charged in Canadian dollars (CAD). Your credit card provider will convert the total to your local currency at the applicable exchange rate at the time of purchase.
All refunds are issued in Canadian dollars (CAD). Please note that exchange rates may differ between the time of purchase and the time of refund, and we are not responsible for any resulting differences in the converted amount.

Customs, Duties, and Taxes

All fees imposed during or after shipping (duties, taxes, tariffs, etc.) are the customer’s responsibility.
We are not responsible for customs delays or refusals.

International Shipping Policy

By placing an order with

Order Processing & Shipping Timeline

Handling Time:

Orders received Monday–Friday before 2 PM MDT are usually shipped the same day.
Orders received after 2 PM or on weekends will be prepared the next business day.
Please allow 0–3 business days for your order to ship.
For urgent orders, see our How Fast Will My Order Ship? page.

Transit Time:

The shipping method you select at checkout refers to transit time—how long it takes after the order leaves our warehouse.
Example: An order placed on Friday afternoon with "Next Day" service will ship Monday and arrive Tuesday (if shipped Monday).

Cut-off Time:

Place your order before 2 PM MDT for same-day shipping.

Receiving Your Order

Inspect your order immediately upon delivery.
Report any errors or damages within 48 hours by emailing info@birthsuppliescanada.ca with photos.
Photos are required to process claims.

Shipping Rates & Minimum Order

Free shipping is discontinued (Summer 2024). Instead, we offer reduced shipping rates across Canada and local pickup in Calgary.
Minimum order subtotal: $15.
- We sell many low-cost items but have fixed costs (staff, shipping supplies, merchant fees, Health Canada licensing, etc.).
- Shipping fees are nearly identical to courier rates and not a profit source.

Expiry Dates

We consider 30+ days remaining to be fair expiry.
If you require longer expiry, request this in your order notes. We’ll advise if it’s not possible.
Expiry dates showing only month/year expire at the end of that month.

Partial Orders

We normally do not ship partial orders.
If requested, extra shipping fees apply.
Refunds for returned items will have our original shipping cost deducted.

Shipping Method & Courier Changes

While we try to honor your courier choice, we may change the method to avoid delays (e.g., strikes, missed pickups, service disruptions).
This may apply to international orders, urgent deliveries, large/oversized shipments, or multi-box orders.

Order Cancellations Due to Shipping Costs

Orders where shipping fees exceed the order value may be cancelled and refunded.
If an order is returned (e.g., incomplete address, unclaimed, refused), we refund the product value only, not shipping fees, plus any return charges billed by the courier.

Shipping Timeframes (Canada Post Expedited – Average)

(From Calgary, AB – estimates only)

BC: 2–3 days
AB: 1–2 days
SK: 2–4 days
ON: 4–5 days
QC: 4–6 days
Major cities typically receive shipments faster.

Address Errors & Unclaimed Parcels

Ensure your shipping address is correct before ordering.
We cannot change addresses after purchase due to fraud prevention.
Returned orders are refunded for product only; shipping fees and return charges are not refunded.
To reorder, place a new order with the correct address.

Courier Issues

Once shipped, the courier is responsible for delivery.
Any issues must be reported promptly so we can file a claim within courier deadlines.
Refunds are processed once the courier returns the product or compensates us.

Special Requests & Urgent Orders

If time-sensitive, email us before ordering with your order number in the subject line.

Currency

All orders are processed in Canadian dollars (CAD).
Your bank will convert to your local currency at the current exchange rate.

Customs, Duties, and Taxes

All fees imposed during or after shipping (duties, taxes, tariffs, etc.) are the customer’s responsibility.
We are not responsible for customs delays or refusals.

International Shipping Policy

By placing an order with Consumer's Choice Medical Supply, you agree to the following:

Importer Responsibility

You are the importer of record and must ensure the product is lawful to import.
We operate under Health Canada regulations and cannot interpret other countries’ requirements.
Packaging and labeling meet Canadian standards but may not comply with your country’s rules.

Customs, Duties & Taxes

International shipments may be subject to inspection, delay, or refusal.
All customs charges are your responsibility.
Returned shipments will be refunded for the product value only; shipping fees and customs holding fees are non-refundable.

Currency

Orders are charged in Canadian dollars (CAD). Your credit card provider will convert the amount to your local currency.

Medical Supplies Outside Canada

Our medical devices are licensed in Canada but may not be licensed in other countries.
We recommend buying locally to avoid customs issues.

High-Risk or Hard-to-Ship Items

We may cancel orders at high risk of damage or non-delivery, such as liquids (e.g., saline).
Case quantities ship more safely than single units.

Contact for Shipping Issues

Canada Post: 1-866-607-6301
UPS: 1-800-742-5877
DHL: 1-800-234-2778
Canpar: 1-800-387-9335
Purolator: 1-888-744-7123
FedEx: 1-800-463-3339

, you agree to the following:

Importer Responsibility

You are the importer of record and must ensure the product is lawful to import.
We operate under Health Canada regulations and cannot interpret other countries’ requirements.
Packaging and labeling meet Canadian standards but may not comply with your country’s rules.

Customs, Duties & Taxes

International shipments may be subject to inspection, delay, or refusal.
All customs charges are your responsibility.
Returned shipments will be refunded for the product value only; shipping fees and customs holding fees are non-refundable.

Currency

Orders are charged in Canadian dollars (CAD). Your credit card provider will convert the amount to your local currency.

Medical Supplies Outside Canada

Our medical devices are licensed in Canada but may not be licensed in other countries.
We recommend buying locally to avoid customs issues.

High-Risk or Hard-to-Ship Items

We may cancel orders at high risk of damage or non-delivery, such as liquids (e.g., saline).
Case quantities ship more safely than single units.

Contact for Shipping Issues

Canada Post: 1-866-607-6301
UPS: 1-800-742-5877
DHL: 1-800-234-2778
Canpar: 1-800-387-9335
Purolator: 1-888-744-7123
FedEx: 1-800-463-3339

, you agree to the following:

Importer Responsibility

You are the importer of record and must ensure the product is lawful to import.
We operate under Health Canada regulations and cannot interpret other countries’ requirements.
Packaging and labeling meet Canadian standards but may not comply with your country’s rules.

Customs, Duties & Taxes

International shipments may be subject to inspection, delay, or refusal.
All customs charges are your responsibility.
Returned shipments will be refunded for the product value only; shipping fees and customs holding fees are non-refundable.

Currency

Orders are charged in Canadian dollars (CAD). Your credit card provider will convert the amount to your local currency.

Medical Supplies Outside Canada

Our medical devices are licensed in Canada but may not be licensed in other countries.
We recommend buying locally to avoid customs issues.

High-Risk or Hard-to-Ship Items

We may cancel orders at high risk of damage or non-delivery, such as liquids (e.g., saline).
Case quantities ship more safely than single units.

Contact for Shipping Issues

Canada Post: 1-866-607-6301
UPS: 1-800-742-5877
DHL: 1-800-234-2778
Canpar: 1-800-387-9335
Purolator: 1-888-744-7123
FedEx: 1-800-463-3339