Order Processing & Shipping Timeline
Handling Time:
- Orders received Monday–Friday before 2 PM MDT are usually shipped the same day.
- Orders received after 2 PM or on weekends will be prepared the next business day.
- Please allow 0–3 business days for your order to ship.
- For urgent orders, see our How Fast Will My Order Ship? page.
Transit Time:
- The shipping method you select at checkout refers to transit time—how long it takes after the order leaves our warehouse.
- Example: An order placed on Friday afternoon with "Next Day" service will ship Monday and arrive Tuesday (if shipped Monday).
Cut-off Time:
-
Place your order before 2 PM MDT for same-day shipping.
Receiving Your Order
- Inspect your order immediately upon delivery.
- Report any errors or damages within 48 hours by emailing info@birthsuppliescanada.ca with photos.
- Photos are required to process claims.
Shipping Rates & Minimum Order
- Free shipping is discontinued (Summer 2024). Instead, we offer reduced shipping rates across Canada and local pickup in Calgary.
-
Minimum order subtotal: $15.
- We sell many low-cost items but have fixed costs (staff, shipping supplies, merchant fees, Health Canada licensing, etc.).
- Shipping fees are nearly identical to courier rates and not a profit source.
Expiry Dates
- We consider 30+ days remaining to be fair expiry.
- If you require longer expiry, request this in your order notes. We’ll advise if it’s not possible.
- Expiry dates showing only month/year expire at the end of that month.
Partial Orders
- We normally do not ship partial orders.
- If requested, extra shipping fees apply.
- Refunds for returned items will have our original shipping cost deducted.
Shipping Method & Courier Changes
- While we try to honor your courier choice, we may change the method to avoid delays (e.g., strikes, missed pickups, service disruptions).
- This may apply to international orders, urgent deliveries, large/oversized shipments, or multi-box orders.
Order Cancellations Due to Shipping Costs
- Orders where shipping fees exceed the order value may be cancelled and refunded.
- If an order is returned (e.g., incomplete address, unclaimed, refused), we refund the product value only, not shipping fees, plus any return charges billed by the courier.
Shipping Timeframes (Canada Post Expedited – Average)
(From Calgary, AB – estimates only)
- BC: 2–3 days
- AB: 1–2 days
- SK: 2–4 days
- ON: 4–5 days
-
QC: 4–6 days
Major cities typically receive shipments faster.
Address Errors & Unclaimed Parcels
- Ensure your shipping address is correct before ordering.
- We cannot change addresses after purchase due to fraud prevention.
- Returned orders are refunded for product only; shipping fees and return charges are not refunded.
- To reorder, place a new order with the correct address.
Courier Issues
- Once shipped, the courier is responsible for delivery.
- Any issues must be reported promptly so we can file a claim within courier deadlines.
- Refunds are processed once the courier returns the product or compensates us.
Special Requests & Urgent Orders
-
If time-sensitive, email us before ordering with your order number in the subject line.
Currency
- All orders are processed in Canadian dollars (CAD).
- Your bank will convert to your local currency at the current exchange rate.
Customs, Duties, and Taxes
- All fees imposed during or after shipping (duties, taxes, tariffs, etc.) are the customer’s responsibility.
- We are not responsible for customs delays or refusals.
International Shipping Policy
By placing an order with
Order Processing & Shipping Timeline
Handling Time:
- Orders received Monday–Friday before 2 PM MDT are usually shipped the same day.
- Orders received after 2 PM or on weekends will be prepared the next business day.
- Please allow 0–3 business days for your order to ship.
- For urgent orders, see our How Fast Will My Order Ship? page.
Transit Time:
- The shipping method you select at checkout refers to transit time—how long it takes after the order leaves our warehouse.
- Example: An order placed on Friday afternoon with "Next Day" service will ship Monday and arrive Tuesday (if shipped Monday).
Cut-off Time:
-
Place your order before 2 PM MDT for same-day shipping.
Receiving Your Order
- Inspect your order immediately upon delivery.
- Report any errors or damages within 48 hours by emailing info@birthsuppliescanada.ca with photos.
- Photos are required to process claims.
Shipping Rates & Minimum Order
- Free shipping is discontinued (Summer 2024). Instead, we offer reduced shipping rates across Canada and local pickup in Calgary.
-
Minimum order subtotal: $15.
- We sell many low-cost items but have fixed costs (staff, shipping supplies, merchant fees, Health Canada licensing, etc.).
- Shipping fees are nearly identical to courier rates and not a profit source.
Expiry Dates
- We consider 30+ days remaining to be fair expiry.
- If you require longer expiry, request this in your order notes. We’ll advise if it’s not possible.
- Expiry dates showing only month/year expire at the end of that month.
Partial Orders
- We normally do not ship partial orders.
- If requested, extra shipping fees apply.
- Refunds for returned items will have our original shipping cost deducted.
Shipping Method & Courier Changes
- While we try to honor your courier choice, we may change the method to avoid delays (e.g., strikes, missed pickups, service disruptions).
- This may apply to international orders, urgent deliveries, large/oversized shipments, or multi-box orders.
Order Cancellations Due to Shipping Costs
- Orders where shipping fees exceed the order value may be cancelled and refunded.
- If an order is returned (e.g., incomplete address, unclaimed, refused), we refund the product value only, not shipping fees, plus any return charges billed by the courier.
Shipping Timeframes (Canada Post Expedited – Average)
(From Calgary, AB – estimates only)
- BC: 2–3 days
- AB: 1–2 days
- SK: 2–4 days
- ON: 4–5 days
-
QC: 4–6 days
Major cities typically receive shipments faster.
Address Errors & Unclaimed Parcels
- Ensure your shipping address is correct before ordering.
- We cannot change addresses after purchase due to fraud prevention.
- Returned orders are refunded for product only; shipping fees and return charges are not refunded.
- To reorder, place a new order with the correct address.
Courier Issues
- Once shipped, the courier is responsible for delivery.
- Any issues must be reported promptly so we can file a claim within courier deadlines.
- Refunds are processed once the courier returns the product or compensates us.
Special Requests & Urgent Orders
-
If time-sensitive, email us before ordering with your order number in the subject line.
Currency
- All orders are processed in Canadian dollars (CAD).
- Your bank will convert to your local currency at the current exchange rate.
Customs, Duties, and Taxes
- All fees imposed during or after shipping (duties, taxes, tariffs, etc.) are the customer’s responsibility.
- We are not responsible for customs delays or refusals.
International Shipping Policy
By placing an order with
Order Processing & Shipping Timeline
Handling Time:
- Orders received Monday–Friday before 2 PM MDT are usually shipped the same day.
- Orders received after 2 PM or on weekends will be prepared the next business day.
- Please allow 0–3 business days for your order to ship.
- For urgent orders, see our How Fast Will My Order Ship? page.
Transit Time:
- The shipping method you select at checkout refers to transit time—how long it takes after the order leaves our warehouse.
- Example: An order placed on Friday afternoon with "Next Day" service will ship Monday and arrive Tuesday (if shipped Monday).
Cut-off Time:
-
Place your order before 2 PM MDT for same-day shipping.
Receiving Your Order
- Inspect your order immediately upon delivery.
- Report any errors or damages within 48 hours by emailing info@birthsuppliescanada.ca with photos.
- Photos are required to process claims.
Shipping Rates & Minimum Order
- Free shipping is discontinued (Summer 2024). Instead, we offer reduced shipping rates across Canada and local pickup in Calgary.
-
Minimum order subtotal: $15.
- We sell many low-cost items but have fixed costs (staff, shipping supplies, merchant fees, Health Canada licensing, etc.).
- Shipping fees are nearly identical to courier rates and not a profit source.
Expiry Dates
- We consider 30+ days remaining to be fair expiry.
- If you require longer expiry, request this in your order notes. We’ll advise if it’s not possible.
- Expiry dates showing only month/year expire at the end of that month.
Partial Orders
- We normally do not ship partial orders.
- If requested, extra shipping fees apply.
- Refunds for returned items will have our original shipping cost deducted.
Shipping Method & Courier Changes
- While we try to honor your courier choice, we may change the method to avoid delays (e.g., strikes, missed pickups, service disruptions).
- This may apply to international orders, urgent deliveries, large/oversized shipments, or multi-box orders.
Order Cancellations Due to Shipping Costs
- Orders where shipping fees exceed the order value may be cancelled and refunded.
- If an order is returned (e.g., incomplete address, unclaimed, refused), we refund the product value only, not shipping fees, plus any return charges billed by the courier.
Shipping Timeframes (Canada Post Expedited – Average)
(From Calgary, AB – estimates only)
- BC: 2–3 days
- AB: 1–2 days
- SK: 2–4 days
- ON: 4–5 days
-
QC: 4–6 days
Major cities typically receive shipments faster.
Address Errors & Unclaimed Parcels
- Ensure your shipping address is correct before ordering.
- We cannot change addresses after purchase due to fraud prevention.
- Returned orders are refunded for product only; shipping fees and return charges are not refunded.
- To reorder, place a new order with the correct address.
Courier Issues
- Once shipped, the courier is responsible for delivery.
- Any issues must be reported promptly so we can file a claim within courier deadlines.
- Refunds are processed once the courier returns the product or compensates us.
Special Requests & Urgent Orders
-
If time-sensitive, email us before ordering with your order number in the subject line.
Currency
- All orders are processed in Canadian dollars (CAD).
- Your bank will convert to your local currency at the current exchange rate.
Customs, Duties, and Taxes
- All fees imposed during or after shipping (duties, taxes, tariffs, etc.) are the customer’s responsibility.
- We are not responsible for customs delays or refusals.
International Shipping Policy
By placing an order with Consumer's Choice Medical Supply, you agree to the following:
Importer Responsibility
- You are the importer of record and must ensure the product is lawful to import.
- We operate under Health Canada regulations and cannot interpret other countries’ requirements.
- Packaging and labeling meet Canadian standards but may not comply with your country’s rules.
Customs, Duties & Taxes
- International shipments may be subject to inspection, delay, or refusal.
- All customs charges are your responsibility.
- Returned shipments will be refunded for the product value only; shipping fees and customs holding fees are non-refundable.
Currency
-
Orders are charged in Canadian dollars (CAD). Your credit card provider will convert the amount to your local currency.
Medical Supplies Outside Canada
- Our medical devices are licensed in Canada but may not be licensed in other countries.
- We recommend buying locally to avoid customs issues.
High-Risk or Hard-to-Ship Items
- We may cancel orders at high risk of damage or non-delivery, such as liquids (e.g., saline).
- Case quantities ship more safely than single units.
Contact for Shipping Issues
Canada Post: 1-866-607-6301
UPS: 1-800-742-5877
DHL: 1-800-234-2778
Canpar: 1-800-387-9335
Purolator: 1-888-744-7123
FedEx: 1-800-463-3339
, you agree to the following:
Importer Responsibility
- You are the importer of record and must ensure the product is lawful to import.
- We operate under Health Canada regulations and cannot interpret other countries’ requirements.
- Packaging and labeling meet Canadian standards but may not comply with your country’s rules.
Customs, Duties & Taxes
- International shipments may be subject to inspection, delay, or refusal.
- All customs charges are your responsibility.
- Returned shipments will be refunded for the product value only; shipping fees and customs holding fees are non-refundable.
Currency
-
Orders are charged in Canadian dollars (CAD). Your credit card provider will convert the amount to your local currency.
Medical Supplies Outside Canada
- Our medical devices are licensed in Canada but may not be licensed in other countries.
- We recommend buying locally to avoid customs issues.
High-Risk or Hard-to-Ship Items
- We may cancel orders at high risk of damage or non-delivery, such as liquids (e.g., saline).
- Case quantities ship more safely than single units.
Contact for Shipping Issues
Canada Post: 1-866-607-6301
UPS: 1-800-742-5877
DHL: 1-800-234-2778
Canpar: 1-800-387-9335
Purolator: 1-888-744-7123
FedEx: 1-800-463-3339
, you agree to the following:
Importer Responsibility
- You are the importer of record and must ensure the product is lawful to import.
- We operate under Health Canada regulations and cannot interpret other countries’ requirements.
- Packaging and labeling meet Canadian standards but may not comply with your country’s rules.
Customs, Duties & Taxes
- International shipments may be subject to inspection, delay, or refusal.
- All customs charges are your responsibility.
- Returned shipments will be refunded for the product value only; shipping fees and customs holding fees are non-refundable.
Currency
-
Orders are charged in Canadian dollars (CAD). Your credit card provider will convert the amount to your local currency.
Medical Supplies Outside Canada
- Our medical devices are licensed in Canada but may not be licensed in other countries.
- We recommend buying locally to avoid customs issues.
High-Risk or Hard-to-Ship Items
- We may cancel orders at high risk of damage or non-delivery, such as liquids (e.g., saline).
- Case quantities ship more safely than single units.
Contact for Shipping Issues
Canada Post: 1-866-607-6301
UPS: 1-800-742-5877
DHL: 1-800-234-2778
Canpar: 1-800-387-9335
Purolator: 1-888-744-7123
FedEx: 1-800-463-3339